General Questions

Storier is kid-safe audio fun! It's a membership based service for kids under the age of twelve to enjoy audiobooks, music, StorierStudios original content, and more. Our service is 100% catered for kids, meaning we will never add advertisements, we will never have in-app purchases, and we will always hold the privacy of your data in the highest regard. It also means that we will provide hundreds of hours of educational and entertaining audio content with the hope that when kids listen, they'll be inspired to go and do great things! We make sure to screen everything that we put on the platform, so you as the parent can have confidence that your kids won't accidentally stumble into something that you don't want them to see or hear.

Since all of the content on Storier is audio-only, you can rest assured knowing it's a screen-free activity for your kids.

It is super important to us that our kids can enjoy an unquestionably safe platform that is full of great content. As such, Storier promises to never add ads to the platform. Ever. Even our third party partners don't include promotions and/or sponsorships in their programming. We truly are 100% ad-free.

For sure! We understand that many families have multiple children with different listening preferences, and we have built the platform so everyone can listen at the same time.

To customize each user's experience, create playlists for them to enjoy their favorite tracks!

After a complimentary 30-day trial, you will be billed for one of three membership plans (depending on what you selected upon signing up). Pricing starts at $6/ month with our Basic plan but more premium content is available with our Extra plan ($9/month) and our Super plan ($12/month).

Tiered plans allow you to pay for exactly what you are looking for so you can get the most out of Storier. To upgrade or downgrade your selected plan, email us at hello@mystorier.com

For extra savings, you can pay annually and we'll give you two months of listening for free!

1) Subscribe to our newsletter, or 2) follow us on social media.

Go to your account settings and ensure that you have enabled newsletter updates. We'll do our best not to spam you and only email you when we have something exciting to share. If you are not yet subscribed, you can do so on our website, https://storier.fm .

Want more updates? Follow @Storier.fm on Instagram, Facebook, Pinterest and Linkedin.

You can also learn tips about our features by visiting the "Resources" page found in the footer of our website, https://storier.fm. We've created "How-To" videos there that will help you navigate our apps and website.

Looking for something specific that you can't find? Email us at hello@mystorier.com.

You can enjoy on multiple different platforms, in nearly any setting. Listen in the car, while doing activities and crafts, or while brushing your teeth! There really is no right or wrong way!

Storier is currently available on the iOS App Store and Google Play Store. Listeners can also access Storier on our web platform by logging in at https://app.storier.fm.

Absolutely! Make one for each kid! Make one for each of your favorite holidays! Make one for your road-trip! The possibilities are limitless.

For a step-by-step tutorial, check out our how-to video: https://storier.fm/resources or see below.

Create a playlist by selecting “New Playlist” in the “My Library” section.

Then, add your favorite audiobooks or tracks to a playlist by expanding the three dots next to each track and select “Add to playlist” to add that specific episode, chapter, or song to a playlist.

All of your playlists will appear in the "My Library" section within the navigation bar. There, you‘ll have the ability to add or remove any content, as well as delete any unwanted playlists.

Want to get started right away, feel free to check our our Storier-curated playlists in the "Home" section.

We are available wherever you are! Most of the content on Storier is currently in the English language, but we are working hard to bring you a more global selection. Please note, however, that some content is not available in every region. If you are struggling to access Storier in your region, please reach out to us at hello@mystorier.com and know that we'll do our best to help.

Since Storier does not (and will not) run ads or include in-app purchases that inappropriately target your children, we need to rely on our membership-based model for revenue. These fees help us deliver the best experience possible through creating StorierStudios original content, and licensing the best content from premier partners across the audio content universe. We are so grateful to have your support as we strive to build this safe place for kids.

We are sorry to see you go! You can cancel by logging in to https://storier.fm and clicking “My Account” in the navigation bar at the top of the screen. There, select "Billing" and then "Cancel". Please make sure you cancel more than a day before your billing cycle ends, or you might be charged. We, unfortunately, cannot provide refunds once you are charged.

At the end of your complimentary 30-day trial, you will be charged for the membership plan that you signed up for.

If you cancelled your trial before the 30 day trial period ended, you will not be charged. However, if you cancel, the Storier library will only be available to you if you become a member again.

To make sure that you have a seamless listening experience and to simplify your life, your membership will auto-renew at the end of its billing period.

To stop your membership from auto-renewing, you will need to cancel it. We, unfortunately, are unable to offer refunds for late cancellations.

When we acquire content, we are primarily thinking about your (and our) kids. We have developed a process to carefully vet content to ensure it is safe for all audiences, and we test it with families who help us identify anything that doesn't meet our standards. We will not hesitate to remove content that even approaches the line of not being appropriate for kids. Not only is it all safe, but it is all fun (or spooky and thrilling), too!

Every Storier Orignal goes through a standardized testing stage with kids who give us candid and useful feedback. We have a lot of Original content in the works, and will need your help to make sure it is kid-tested and kid-approved!

If you're interested, please email us at content@mystorier.com with a description of what you might be able to help with, and if there is a good fit, we'd love to include you in our process!

Know that your information will only be used within the StorierStudios team.

Your kids sound awesome, and yes, if they fill the gaps in our production needs, we'd love to invite them to be a part of our content creation process! We cannot promise a spot in one of our shows, but please reach out at content@mystorier.com if you are interested!

Know that your information will only be used within the StorierStudios team.

Awesome! We'd love to hear from you. Please email us at content@mystorier.com with your proposal and we'll be sure to get back to you as soon as possible. All creators are welcome!

Also know that your information will only be used within the StorierStudios team.

It has been a delight to hear from members of the Storier family, or those who are interested in what we are trying to accomplish! We want to hear more. To contact us, please email us at hello@mystorier.com or reach out to us on Instagram, Facebook. Pinterest or Linkedin. Our handle is @Storier.fm.